Support
At Mr.Goodwin Casino, our goal is simple: get you back to playing quickly and confidently. If you run into an account question, a payment issue, or a gameplay hiccup, our support team is ready to help with clear, patient answers and fast solutions. We handle everything from account setup and verification to deposits, withdrawals, and bonus queries.
Live Chat — Immediate Answers, 24/7
For the quickest help, use our live chat. You’ll connect with a real agent within minutes, whether you need help claiming your welcome coins, troubleshooting a slot, or checking a payout. Live chat is the fastest way to get step-by-step guidance and on-the-spot fixes.
Email Support — Detailed Help and Records
Prefer written support? Email us at support@mrgoodwin.com. Email is ideal for questions that require documentation, account reviews, or a ticketed response. Typical response time for email is within 12–24 hours, and we’ll include any relevant instructions or next steps in our reply so you have a clear record.
Phone Help & Callback Requests
If you’d rather speak by phone, our agents can arrange a callback through live chat or email. Request a callback for sensitive issues like disputed transactions or identity verification, and we’ll schedule a time to talk. Callback times vary by workload but are typically arranged within 24 hours.
Find Quick Answers — FAQs & Help Center
Before contacting support, check our Help Center for fast answers to common questions. You’ll find clear guides on account creation and verification, deposit and withdrawal methods (including Apple Pay, PayPal, Visa, MasterCard, Discover, checks, and bank transfers), bonus rules for Gold Coins and Sweeps Coins, and cashout limits. The Help Center also explains eligibility, playthrough rules, and how to claim promotions like the welcome offer.
What to Expect — Response Times & Escalation
- Live chat: immediate, usually within a few minutes.
- Email: typically answered within 12–24 hours.
- Callback/phone: scheduled within 24 hours on request.
- Security or account lock issues: prioritized for faster handling.
If an issue requires additional review, our team will keep you updated on progress and estimated resolution times.
Knowledgeable, Respectful Support Every Time
Our agents are trained on account, transaction, and gameplay matters, and they’ll walk you through each step clearly and respectfully. Whether you’re verifying your ID, checking a deposit with Apple Pay, or asking about Sweeps Coin playthrough requirements, expect helpful, accurate answers and friendly service.
Responsible Play & Safety Tools
We take player safety seriously. If you need help setting deposit limits, time-outs, or self-exclusion, contact support and we’ll help activate the right tools. We also provide guidance on responsible play and where to find further resources.
How to Reach Us
For fastest help, open live chat on the site. For detailed requests, email support@mrgoodwin.com. If you want a phone conversation, request a callback via chat or email and we’ll arrange it. For general information and step-by-step guides, visit our Help Center or read our Mr.Goodwin Casino review for an overview of games and promotions.
We’re here to help, day or night—reach out anytime and we’ll get you sorted so you can enjoy the games with confidence.