FAQ

Signing up is simple. Tap “Sign Up,” provide a valid email address, create a password, and follow the on-screen prompts to complete your profile. You’ll receive 125,000 Gold Coins and 1 Sweeps Coin automatically upon registration as part of the welcome sweepstakes offer. Additional Gold Coins and Sweeps Coins are awarded for email verification, phone verification, and profile completion. No bonus code is required. Make sure you’re in an eligible state before registering; some states are restricted. If you plan to withdraw Sweeps Coins later, you’ll need to complete identity verification (KYC) and a phone verification step. If you run into issues during sign-up, use the live chat or email support@mrgoodwin.com for help.

New players can receive up to 175,000 Gold Coins plus Sweeps Coins as a no-deposit welcome package. Distribution is automatic and task-based: 125,000 Gold Coins + 1 Sweeps Coin at registration, 10,000 Gold Coins + 1 Sweeps Coin after email verification, 25,000 Gold Coins after phone verification, and 15,000 Gold Coins for profile completion. Gold Coins are for fun play only; Sweeps Coins are redeemable after meeting playthrough requirements. Sweeps Coins require a 1x playthrough, apply to slots only, and must be claimed within the promotional window (typically seven days for welcome tasks). No bonus code is needed. Offers are not available in certain states, so check eligibility before claiming.

No. Mr.Goodwin’s no-deposit welcome and many recurring promotions are automatic and do not require promo codes. Bonuses are triggered by tasks such as registration, email verification, phone verification, purchases, or daily logins. If a promotion ever requires a code, the site will clearly list that requirement. Always read the specific terms for each offer before claiming.

Gold Coins (GC) are the platform’s free-play currency for fun sessions and do not convert to cash. Sweeps Coins (SC) are the promotional currency that can be redeemed for real prizes after meeting playthrough requirements. Sweeps Coins are subject to a 1x playthrough and game eligibility rules (slots only for promotions). Both currencies can be used to play games, but only Sweeps Coins are redeemable. Watch the promo terms for maximum cashout limits and minimum redemption thresholds. Misuse of promotional mechanics, such as creating multiple accounts, can lead to bonus forfeiture and account suspension.

Most Sweeps Coin promotions require a 1x playthrough before you can redeem winnings. Only slot games contribute to these wagering requirements; table games, live dealer, and other non-slot games do not count for promotional playthroughs. There is a general cashout cap of 1,000 Sweeps Coins per day. Minimum redemption thresholds are 25 Sweeps Coins for gift cards and 100 Sweeps Coins for cash prizes via ACH or Push-to-Card. Read the terms of each promotion for specific expiration windows and limits.

Mr.Goodwin accepts several payment methods for purchases and deposits, including Apple Pay, Bank Transfer, Checks, Discover, MasterCard, PayPal, and Visa. Withdrawal options and availability depend on the prize type and your verification status. Cash prizes typically use ACH or Push-to-Card transfers, while smaller redemptions may be issued as gift cards. Processing times and available methods can vary by state and banking provider. If you plan to cash out Sweeps Coins as cash, expect to complete KYC verification and meet minimum redemption thresholds. For method-specific questions or delays, contact support at support@mrgoodwin.com or use live chat.

Mr.Goodwin focuses on slots and partners with a wide mix of providers, including 1spin4win, AvatarUX Studios, Betsoft, BGaming (Softswiss), Booming Games, Evoplay, Jili Games, Mancala Gaming, Netgame, Novomatic, Penguin King, and Slotmill. Promotions and sweepstakes bonuses are restricted to slots only. Expect a range of themes, volatility levels, RTPs, and bonus features across providers. New games and exclusive titles rotate into the lobby regularly, so check the slots tab for the latest releases and featured promotions.

To redeem Sweeps Coins for cash or certain prizes, you’ll need to complete identity verification. Typical steps include uploading a government-issued ID, a selfie for facial match, and a proof-of-address document, such as a utility bill or bank statement. Phone verification is also part of some promotional unlocks. Verification reviews vary but often complete within 24–72 hours. If additional documents are needed, support will notify you. Keep your account info accurate to avoid delays in withdrawals.

Mr.Goodwin uses industry-standard security measures to protect player data and transactions, including encryption and secure payment processing. Game outcomes on the platform follow established provider standards. Sweeps Coin promotions are governed by stated playthrough and redemption rules to ensure fairness. For added peace of mind, keep your account credentials private, enable any available account protections, and contact support immediately at support@mrgoodwin.com if you suspect unauthorized activity.

First, try basic troubleshooting: refresh the page, clear your browser cache, disable browser extensions that block scripts, or try a different device or browser. For mobile issues, ensure your operating system and browser are up to date. If problems persist, reach out to live chat on the site or email support@mrgoodwin.com with screenshots, device details, and a description of the issue. Support will advise next steps and escalation if needed.

Mr.Goodwin encourages safe play and offers tools to help you manage your activity. You can set deposit limits, take time-outs, or request self-exclusion through account settings or by contacting support. Remember that play is entertainment—not a guaranteed way to make money—and Sweeps Coins are subject to specific redemption rules and limits. If gambling becomes a problem, seek help from professional resources and trusted organizations in your area. Keeping your play within your means protects both your finances and your enjoyment.